Refund & Return Policy

Effective Date: March 2, 2026

At Backaldrin USA, we take pride in delivering high-quality bakery ingredients and products. However, if you need to return or exchange an item, please follow the guidelines below.

1. Eligibility for Returns

Returns accepted within 30 days if unused, unopened, and in original packaging.

2. Return Process

Contact info@backaldrin-usa.com or call 317-827-7754 with your order details and reason for return.

3. Refunds

Approved refunds processed within 7–10 business days to the original payment method.

4. Exchanges

Replacements available for defective or damaged products. Contact info@backaldrin-usa.com with details and photos.

5. Non-Returnable Items

Perishable goods and special-order items cannot be returned.

6. Questions

For support, contact info@backaldrin-usa.com or 317-827-7754.